1. Our Commitment to Responsible Gaming
vipyes was built with a clear understanding that responsible gaming is not a checkbox — it is a continuous obligation to every player who trusts us with their time and money. We are proud to serve the Bangladeshi online gaming community, and with that comes a serious duty of care that we take to heart across every aspect of the platform.
Our responsible gaming framework is grounded in three principles: prevention, intervention, and support. We work to prevent problem gambling by giving players the tools to set firm boundaries before play begins. We intervene when our monitoring systems detect patterns associated with at-risk behaviour. And we support players who need help by connecting them with qualified external resources and our trained in-house team.
Gambling on vipyes — whether that is a BPL cricket bet, a Pragmatic Play slot session, or an Evolution Gaming live table — should always be leisure activity funded from disposable income. It must never be seen as an alternative source of income, a strategy for recovering debt, or a coping mechanism for emotional stress. If gambling stops being fun, it is time to use the tools we provide or speak to one of our support agents directly.
2. Age Restriction & Verification
vipyes operates strictly as an 18+ platform. No individual under the age of 18 is permitted to register an account, make a deposit, place a bet, or participate in any promotional offer on vipyes. This is a non-negotiable requirement, and we enforce it rigorously through our Know Your Customer (KYC) identity verification process.
All players are required to complete identity verification before their first withdrawal request is processed. During the KYC process, you will be asked to submit a valid government-issued identification document — your Bangladesh National Identity Card (NID) or a valid passport — that clearly shows your date of birth. Accounts where the player is found to be under 18 will be permanently closed and all funds will be dealt with in accordance with our Terms and Conditions.
Our compliance team actively monitors for signs that a player may be under 18, including inconsistencies between stated age and observed behaviour, failed document verification, and reports from third parties. If we have reasonable grounds to suspect underage activity, we will suspend the account immediately and conduct a thorough investigation before any decision is made.
3. Deposit & Spending Limits
One of the most effective ways to stay in control of your gambling is to set firm financial limits before you start playing. vipyes offers a fully flexible limit system covering deposits, losses, and wager amounts. All limits are self-imposed by the player and can be activated instantly through the Responsible Gaming section of your account settings.
Sets the maximum total you can deposit via bKash, Nagad, Rocket, Upay, or bank transfer within a 24-hour rolling period.
Caps your total deposit value across a 7-day period. Resets at midnight BST on the same day each week.
A longer-horizon cap on total deposits within a calendar month. Ideal for players who want to budget their entertainment spend over a longer timeframe.
Defines the maximum net loss you are willing to accept over a daily, weekly, or monthly period. vipyes halts gameplay once this threshold is reached.
Reducing a deposit limit takes effect immediately. Increasing a limit or removing one entirely is subject to a mandatory 7-day cooling-off period from the date of the request. This delay is intentional — it gives you time to reconsider whether the change is genuinely in your best interest. During the cooling-off period, your existing (lower) limit remains in force.
vipyes will never encourage you to increase your limits and will never send you marketing communications designed to push you toward higher deposits. Our entire limit system is designed around player wellbeing, not platform revenue.
4. Time-Out & Cooling-Off Periods
A time-out is a short-term voluntary suspension of your vipyes account. It is designed for players who feel they need a brief break from gambling without committing to a full self-exclusion. During a time-out, you cannot log in, deposit, place bets, or participate in any promotional offer. Your account balance is preserved and available for withdrawal once the time-out concludes.
- 24 Hours: A same-day pause to step back and reset.
- 48 Hours: A 2-day break suitable for moments of heightened emotional or financial stress.
- 7 Days: A week-long suspension for players who need a more meaningful pause.
- 30 Days: A month-long break that functions as a bridge between a short pause and full self-exclusion.
- 1Log in to your vipyes account and navigate to the Account Settings section.
- 2Select Responsible Gaming from the settings menu.
- 3Choose Time-Out and select the duration that best suits your needs.
- 4Confirm your selection. The time-out is applied immediately — there is no delay.
- 5You will receive a confirmation email to your registered address. All promotional communications are paused for the duration.
Alternatively, you can request a time-out directly through the vipyes Live Chat support team at any hour. Our support agents are trained to process these requests instantly and without any attempt to dissuade you. If you contact us and feel you need to stop playing right now, we will action it in real time.
5. Self-Exclusion
Self-exclusion is a formal, binding agreement between you and vipyes to suspend your account for an extended period. It is the strongest player-protection tool available on the platform and is recommended for any player who feels that gambling is no longer under their control or is causing genuine harm.
- 6 Months: A half-year suspension, after which reinstatement requires a formal request and a mandatory 24-hour reflection wait.
- 1 Year: A full-year exclusion period. Suitable for players who need significant time away from gambling.
- 2 Years: An extended exclusion covering two full years.
- Permanent Closure: A permanent, irrevocable account closure. This cannot be reversed. Any outstanding real-money balance will be returned to your verified payment method (bKash, Nagad, or bank account) within 5 business days.
- Your vipyes account is immediately suspended. You will be logged out of all active sessions.
- All marketing communications — email, SMS, push notifications — are permanently blocked for the duration.
- Any pending bonus offers, free spins, or loyalty rewards are forfeited and cannot be reclaimed upon reinstatement.
- Your account balance is frozen and protected. It can be withdrawn at any time by contacting our support team.
- You will not be able to create a new vipyes account while your self-exclusion is active. Any attempt to do so will result in the new account being permanently closed.
You can request self-exclusion at any time through your account's Responsible Gaming settings, via Live Chat, or by emailing [email protected] with the subject line "Self-Exclusion Request". Your full name, registered email, and chosen exclusion period are all we need. The exclusion is applied within minutes of the request being received, regardless of the time of day.
6. Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a gambling problem continue to believe they are in control long after warning signs have appeared. vipyes encourages every player to periodically reflect honestly on their gambling behaviour using the checklist below.